Effective Date: January 1, 2025
Quickening Group (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Data, Cookie and Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, APIs, mobile applications, and services.
1. Information We Collect
We may collect the following categories of information as required to provide application services or in compliance with regulatory requirements:
1.1 Personal Information
Name, email address, phone number, billing address
Identity verification documents (where required by law or regulation)
Payment details (processed securely via third-party payment providers such as Flutterwave; we do not store card details)
1.2 Technical Information
IP address, device information, browser type, operating system
Login logs, activity logs, and error reports
1.3 Usage Data
API calls, transactions, and service usage metrics
Preferences, in-app actions, and engagement data
1.4 Cookies and Similar Technologies
Session cookies to keep you logged in and improve your user experience
Analytical cookies to improve performance
Preference cookies to remember settings
2. Lawful Basis for Secure Data Transmission
We transmit data securely through encrypted channels on the following legal grounds:
Consent – when you agree to the use of cookies or marketing communications.
Contractual necessity – to provide services (e.g., API access, integrations, hosting).
Legal obligation – to comply with NDPR, CBN regulations, KYC/AML rules.
Legitimate interest – for fraud prevention, service improvement, and internal analytics.
3. How We Use Your Information
We use collected information to:
Deliver services (API integration, geo location, address verification for deliveries, AI tools, hosting, SDK purchases).
Process transactions securely via Flutterwave.
Provide customer support and resolve disputes.
Detect and prevent fraud or unauthorized activity.
Comply with regulatory requirements.
Communicate product updates, changes, and special offers (only where consent is given).
4. Data Retention
Transactional data: Retained for 7 years in compliance with financial regulations.
Account information: Retained for as long as your account is active.
Cookies: Expire automatically within set durations (see Section 8).
5. Data Sharing & Disclosure
We do not sell or rent personal data. We may only securely transmit data to:
Payment or identity processors or validators for secure transactions.
Cloud and hosting providers (for servers and storage).
Regulatory authorities where required by law.
Technical service providers for error monitoring, analytics, and fraud detection.
All third parties are bound by confidentiality and data protection agreements.
6. Data Subject Rights (NDPR & GDPR)
As a user, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (“Right to be forgotten”).
Restrict or object to processing.
Data portability (receive your data in a structured format).
Withdraw consent at any time without affecting lawful processing prior to withdrawal.
Requests can be made via [Insert DPO Email] and will be responded to within 30 days.
7. International Data Transfers
Where data is transferred outside Nigeria, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with NDPR/GDPR requirements.
8. Cookies Policy
8.1 What Are Cookies?
Cookies are small files stored on your device that help us provide a better user experience.
8.2 Types of Cookies We Use
Essential Cookies – required for core functionality.
Performance Cookies – track how services are used for optimization.
Preference Cookies – store user preferences (e.g., language, theme).
Analytics Cookies – help us improve services via usage statistics.
8.3 Managing Cookies
You can control or delete cookies through your browser settings. Note that disabling cookies may limit some features of our services.
9. Data Security
We implement advanced industry-standard measures, including:
End-to-end encryption of transactions.
Multi-factor authentication (MFA) for admin access.
Device fingerprinting for fraud prevention.
Regular security audits and compliance checks.
10. Children’s Privacy
Our services are not intended for persons under 18. We do not knowingly collect data from minors. If such data is discovered, it will be promptly deleted.
11. Changes to this Policy
We may update this Privacy and Cookie Policy periodically. Updates will be posted with a revised “Effective Date.” Continued use of our services constitutes acceptance of changes.
12. Contact Information (DPO)
For inquiries or to exercise your data rights, contact:
Data Protection Officer (DPO)
Quickening Group
[email protected]
Website: https://quickeninggroup.com