Effective Date: January 1, 2025
At Quickening Group, we are committed to ensuring customer satisfaction while maintaining transparency, compliance, and fairness in all our transactions. This Refund and Returns Policy outlines the conditions under which refunds or returns may be granted.
1. Scope of Policy
This policy applies to all payments made through our platforms, including:
API integration services
Web portal and artificial intelligence services
Software development kits (SDKs) purchases
Laptop, server, and hosting-related payments
It also applies to merchants onboarded through our advanced API integrations.
2. General Conditions for Refunds
Refunds may be granted under the following conditions:
Duplicate Payments – If a customer is charged more than once for the same transaction due to a technical or processing error.
Service Non-Delivery – If a purchased service (API integration, software support, or hosting) was not delivered within the agreed timeframe.
Incorrect Charges – If an incorrect amount was charged due to system or clerical error.
Failed Transactions – If a customer was debited but did not receive value (e.g., transaction declined, service not activated).
3. Exclusions (Non-Refundable Items)
Refunds will not be granted under the following conditions:
Change of mind after service has been delivered.
Services already rendered, including consultancy, integration, or customization work.
Laptops, servers, or hardware that have been delivered in working condition and without defects.
Hosting services or third-party subscriptions (SDKs, servers, licenses) once activated.
4. Refund Request Process
To request a refund:
Contact us at [email protected] within 7 business days of the transaction.
Provide transaction details (reference number, payment receipt, and description of issue).
Our team will review the request and respond within 3 business days.
5. Refund Method and Timeline
Approved refunds will be processed through the original payment method used.
Refunds may take 7–14 business days to reflect, depending on the customer’s bank/payment provider.
6. Returns of Physical Items (if applicable)
For laptops, servers, or hardware:
Returns are only accepted if the item is defective on arrival.
Customers must notify us within 72 hours of delivery.
Items must be returned in their original packaging with proof of purchase.
Replacement or refund will be provided after verification.
7. Dispute Resolution
If a refund request is disputed, Quickening Group will engage in a fair resolution process with the customer. If unresolved, disputes may be escalated to Flutterwave or relevant regulatory bodies as applicable.
8. Contact Information
For refunds, returns, or related inquiries, please contact us at:
Quickening Group
Email: [email protected]
Phone: 07059700000
Website: https://quickeninggroup.com